Casino Host Skills

• Executive Casino Host Skills
• Casino Host Skills Questions

Executive Casino Host Resume Examples Executive Casino Hosts make sure casino guests enjoy an excellent experience. They do so by completing the following duties: cultivating customer. Promote the facility, services, programs and events while interacting with Hotel, Marketing, Table Games, Slots, Public Relations and casino guests. Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the Star Awards program. Player retention through the use of direct mail and telemarketing, inactive player.

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Bilingual Casino Host VIP Services

Monarch Casino Resort Spa

Black Hawk, Colorado 80422
United States

Jan 30, 2021

Mar 03, 2021

Full Time

Casino Tables, Slots, Sports, & Online Gaming

Job Title: Bilingual Casino Host VIP Services

Salary: $40,500 - $55,000

Status: Full Time

Other Compensation: This position is bonus eligible quarterly up to 6% of the annual salary, which is determined by the Company in its sole discretion and based on certain Company and personal performance objectives.

Let your career take flight!!!! Monarch Casino Resort Spa in Black Hawk, Colorado is immediately hiring for all resort positions!

Monarch’s new resort will feature a Chophouse, 24/7 Café, Specialty Restaurant, and Buffet. Our spa will feature state of the art spa services on top of the 23^rd story of our resort along with a roof top pool, sauna’s, hot tubs and more!

Now hiring bold, motivated, team-focused individuals!

Part Time and Full Time Team Members (TMs) Will Enjoy:

• Hiring Incentives for Non-Management
• Team Member Referral Program
• Education/Tuition Reimbursement
• Flexible Work Schedules
• 1 Free Meal per Shift
• Subsidized Transportation Options
• Free Parking
• Team Member Anniversary Program and Recognition
• Accrued Sick Time

Full Time Team Members (30+ hours) also enjoy:

• 2 Weeks PTO
• 6 Observed Holidays
• Health Benefit Insurance Package after 90 days (medical, dental, vision, life insurance, short term disability)
• 401k with company match
• Career Development and Advancement Programs
• In-State and Out-of-State Relocation Assistance Programs

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!

This person will contribute to our success by ensuring that our guests enjoy a favorable gaming experience, taking care of the guests’ needs and acting of the guests’ behalf to secure information and/or at our property and off property events. The position also prefers the candidate to be active in an ongoing effort to prospect for new business, in particular, aggressively capturing elite and diamond level player signups with elite and diamond level players being actively identified. In addition, Casino Hosts will be responsible for disseminating information from a variety of sources to the Director of VIP Services.

• Enroll new potential mid- level customers into the Monarch database using appropriate procedures.
• Use effective and efficient customer service skills
• Maintain player accounts with special attention to detail
• Make prudent decisions, within department guidelines, regarding complimentaries
• Handle room reservations for players in an appropriate and professional manner
• Participate in property events and promotional activities
• Apply effective telemarketing skills through use of the Contact Master.
• Identify elite and diamond level players, resolve problems, and make comp decisions, cultivate relationships.
• Attend Host staff meetings
• Responsible for player progression by moving players through each tier
• Must use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players.

• Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
• 1 year of previous casino or hotel marketing experience
• Must be fluently bilingual in Vietnamese, Cantonese or Mandarin
• Excellent verbal and written skills in English.
• Proficiency in PC operations including Windows, Word, Excel, and Outlook.
• Knowledge of the Advantage system and LMS preferred
• Good organizational skills; able to handle many projects at one time
• Ability to maintain composure under all circumstances.
• Ability to maintain the strictest confidence regarding all information concerning Monarch and its guests
• Strong interpersonal and telephone skills.
• Physical ability to stand/walk for long periods of time.
• Physical ability to move quickly throughout the property.
• Ability to memorize data concerning various programs.
• Ability to travel by Air/Auto/Train as business demands.
• Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.
• Must possess sales personality, aptitude and focus.
• Must be able and willing to work various days and shifts, and long hours as required.
• Successfully pass a pre-employment criminal background check and drug screen.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Executive Casino Host Skills

Casino Host Skills Questions

• A Fast Track Career with Career Development and Career Advancement Opportunities?
• Flexible Works Schedules and Referral/Attendance Bonuses?
• Paid College Tuition, Free Meals, Discounted Transportation, Health Benefits and More?

• Team Member (TM) Referral Program – Not only do we pay our current TM up to $600, we pay your referral up to $1,600
• Education/Tuition Reimbursement up to $6,000 per calendar year
• Career Development and Advancement Opportunities
• Flexible Work Schedules
• Up to $100 in Weekly Cash Prizes
• Paid Trips to Atlantis Casino Resort Spa
• 1 Free Meal per Shift
• Round Trip Bus Tickets for $4 per Day
• Free Parking
• Additional Premium Pay in Select Positions

• Paid Vacation
• 6 Observed Holidays
• Health Benefit Insurance Package (medical, dental, vision, disability, and more)
• 401k Retirement Plan with Company Match